On Monday morning, I made a lot of needed phone calls.
First, I reminded San Jose about our recycle bin. The blue plastic lid of our big gray bin has been falling apart for ages. I scheduled a fix for the week prior, but no one came. I was assured that was normal and that a repairman should come this week.
While returning from a walk, I noticed that the recycling and trash had already been collected, but the lid was not yet fixed. That was what motivated me to give the city a ring. The friendly lady that picked up explained that the repairman would come separately and should arrive by 6pm. She also was sure to tell me not to make any more calls; my case was well on their radar and they would eventually get to it. (Update: it wasn’t fixed by 6.)
Next, I called Stanford Health finance counselors to ask about my health insurance. A couple of weeks ago, I received a disturbing letter from Cigna saying that my gastroenterologist and my sleep apnea were no longer covered. The finance counselors assured me that those letters were a fluke on Cigna’s part and I should’ve received a letter apologizing for the mistake.
Last but not least, I called Dr Frank Shin to ask about the status of my pulmonologist referral. That referral was supposedly sent out in October, but I had yet to hear any updates.
Anyway, I was told to call Stanford Healthcare; I did as told and my call was transferred over and over again. The wait was horrendous. After an hour of transfers, I was led to a voicemail. I thought that was that, but at 2:54pm my call was returned and the lady on the line helped me schedule a visit for mid-December.
