The Fedex shipment of the Concept2 has been a nightmare. We ordered the rowing machine the day after Black Friday, November 26th. It was shipped out on the 30th with an initial ETA of December 6th. Due to rainy weather conditions, the shipment was delayed over and over again. On the 9th, updates on the tracking number suddenly stopped.
The weather cleared up, but the 6204XXXXXX57 shipment was nowhere to be found. Calling Fedex’s customer support number 1.800.Go.Fedex reached an automated voice messaging system; requests to talk to a live person customer service rep always failed during the transfer.
On Monday, December 12th, I was briefly tricked into thinking the Concept2 had arrived. However, I soon noticed that the gigantic cardboard box in front of our door had the Amazon logo on it, crushing my hopes. Turns out, it was a big waste of space and paper. The new LaVazza coffee machine it housed took up less than a quarter of its capacity.
By Tuesday, December 13th, I was close to giving up. I called the Fedex Saratoga retail branch desperate to speak to anyone. The lady on the line was nice enough to hear my concerns and transfer me to a real customer service rep. Unlike the broken automated system, her transfer actually went through. I told the rep my issues and he created case number “C-92XXXX88” and promised to investigate.
At 7:01pm PST on Friday, December 16th, Fedex finally delivered the 56”x21”x15” 68lb box.
